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The German project BAIM aims at supporting the active and independent participation of people with reduced mobility in public transport. It concentrates on the provision of accessible and adaptable information services with target group oriented information about suitable travelling possibilities or potential barriers, before and during the journey. The information is provided via internet and via an interactive telephone service with speech-recognition. The system is implemented and tested in two integrated public transport systems, Rhein-Main-Verkehrsverbund and Verkehrsverbund Berlin-Brandenburg, covering a population of 11 Mio. People, with a strong emphasis on user participation in all project phases. A market analysis and user tests performed with an intermediate prototype identify the users' preference for tailor-made settings according to individual needs and choices, even if this requires a higher effort in using the services.
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